ModernSaga is an online retail store operating at modernsaga.ca, based in Canada. We sell smart home accessories, car accessories, home décor, and lifestyle products to customers across Canada and the United States.

If you have any questions about this Privacy Policy or how we handle your data, you can reach us at:

 

Website:  modernsaga.ca

Contact page:  modernsaga.ca/pages/contact

 

We collect personal information only when it is necessary to process your order, improve your experience, or comply with legal requirements. The types of information we may collect include:

2.1  Information You Provide Directly

•        Full name and shipping address

•        Email address

•        Phone number (if provided)

•        Payment information — note: we do not store your payment card details; all payments are securely processed by Shopify Payments or third-party processors

•        Messages or inquiries you send through our Contact page

2.2  Information Collected Automatically

•        IP address and approximate geographic location

•        Browser type and operating system

•        Pages visited, time spent on site, and referring website

•        Device information (desktop, mobile, tablet)

•        Cookies and similar tracking technologies (see Section 6)

2.3  Information from Third Parties

•        Shopify (our store platform) may share order and account data with us

•        Payment processors may confirm transaction status

•        Analytics providers may share aggregated usage data

 

 

We use the personal information we collect for the following purposes:

3.1  To Process and Fulfil Orders

•        Confirm and process your purchase

•        Arrange shipping and delivery

•        Send order confirmations, shipping updates, and receipts

•        Handle returns, refunds, or exchanges

3.2  To Communicate With You

•        Respond to your questions or support requests

•        Send promotional emails or newsletters — only if you have opted in

•        Notify you of important changes to our policies or services

3.3  To Improve Our Store

•        Analyse website traffic and shopping behaviour

•        Identify popular products and fix technical issues

•        Personalise your browsing experience

3.4  To Comply With Legal Obligations

•        Maintain records required under Canadian tax and business law

•        Respond to lawful requests from government or regulatory authorities

•        Detect and prevent fraud or unauthorised transactions

 

 

As a Canadian business, we operate primarily under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). We also comply with applicable provincial privacy laws and, where relevant, applicable U.S. state privacy requirements.

We collect and process your personal data on the following legal grounds:

•        Contract performance — to process and deliver your order

•        Legitimate interests — to operate and improve our business, prevent fraud

•        Consent — for marketing communications, where you have opted in

•        Legal obligation — where required by Canadian law or regulation

 

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

5.1  Service Providers

We work with trusted third-party service providers to operate our business. These include:

•        Shopify Inc. — our e-commerce platform and payment infrastructure

•        Shipping and logistics carriers (e.g. Canada Post, UPS, FedEx) — to deliver your order

•        Payment processors (e.g. Shopify Payments, PayPal) — to handle transactions securely

•        Email marketing tools (e.g. Shopify Email) — to send order updates and newsletters

•        Analytics tools (e.g. Google Analytics) — to understand website usage

All service providers are required to handle your data securely and use it only for the purposes we specify.

5.2  Legal Requirements

We may disclose your information if required to do so by law, or in response to a valid legal request from a government or law enforcement authority in Canada or applicable jurisdictions.

5.3  Business Transfers

If ModernSaga is ever sold, merged, or restructured, your personal data may be transferred to the new owner as part of that transaction. We will notify you via email or a prominent notice on our website before such a transfer occurs.

 

 

Our website uses cookies and similar technologies to provide a better shopping experience. Cookies are small text files stored on your device when you visit our site.

6.1  Types of Cookies We Use

•        Essential cookies — required for the website to function (e.g. shopping cart, login sessions). You cannot opt out of these.

•        Analytics cookies — help us understand how visitors use our site (e.g. Google Analytics). These are anonymised and do not identify you personally.

•        Marketing cookies — used to show relevant ads if you visit other websites after browsing ours (e.g. Facebook Pixel, Google Ads). These are only active if you consent.

•        Preference cookies — remember your language, currency, and region settings.

6.2  Managing Cookies

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. You can also opt out of Google Analytics tracking at: tools.google.com/dlpage/gaoptout

 

We retain your personal information only for as long as necessary for the purposes described in this policy, or as required by law.

•        Order and transaction records — retained for 7 years to comply with Canadian tax and accounting requirements

•        Customer account data — retained while your account is active, or until you request deletion

•        Marketing email opt-ins — retained until you unsubscribe

•        Analytics data — typically retained for 26 months in an anonymised form

When data is no longer required, we delete or anonymise it securely.

 

As a customer of ModernSaga, you have the following rights regarding your personal information:

•        Right to access — you can request a copy of the personal data we hold about you

•        Right to correction — you can request that we correct any inaccurate information

•        Right to deletion — you can request that we delete your personal data, subject to our legal retention obligations

•        Right to withdraw consent — you can withdraw consent for marketing at any time

•        Right to data portability — you can request your data in a structured, readable format

•        Right to lodge a complaint — you can file a complaint with the Office of the Privacy Commissioner of Canada (OPC) at priv.gc.ca

 

To exercise any of these rights, please contact us through our Contact page at modernsaga.ca/pages/contact. We will respond within 30 days.

 

 

We take the security of your personal information seriously. We implement the following safeguards:

•        SSL/TLS encryption — all data transmitted between your browser and our website is encrypted

•        Shopify’s secure infrastructure — our store is hosted on Shopify’s PCI-DSS compliant platform

•        Access controls — only authorised personnel have access to customer data

•        We do not store payment card numbers — all payment processing is handled by certified third-party processors

 

While we take every reasonable precaution, no method of online transmission is 100% secure. In the event of a data breach that affects your personal information, we will notify you as required by law.

 

Our website is not directed at children under the age of 16. We do not knowingly collect personal information from anyone under 16. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it promptly.

 

Our website may contain links to external websites (such as shipping carriers or social media pages). We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.

 

ModernSaga is based in Canada. Some of our third-party service providers (such as Shopify, Google, and Meta) may store or process your data on servers located outside of Canada, including in the United States. By using our website, you consent to this transfer, which is conducted under appropriate data protection safeguards.

 

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will:

•        Update the “Effective Date” at the top of this page

•        Post the updated policy on modernsaga.ca

•        Notify you by email if the changes are significant and you are a registered customer

 

We encourage you to review this page periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

 

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

 

ModernSaga

Website:  modernsaga.ca

Contact form:  modernsaga.ca/pages/contact

 

We are committed to resolving any privacy concerns promptly and transparently. We will respond to all privacy-related inquiries within 30 calendar days.

 

If you are not satisfied with our response, you have the right to contact the Office of the Privacy Commissioner of Canada (OPC) at priv.gc.ca or call 1-800-282-1376.